Terms and Conditions
Terms and Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of www.oceanandquartz.com (the “Site”). This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Ocean and Quartz and the Site’s Creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
· Body Butters; Lip Balms; Deodorants; bath soaks; Candles; and Wax Melts
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being our of stick. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all good we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
· Credit Card; Google Pay; and Apple Pay
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
· Standard delivery by Post. Delivery takes 5-10 business days, or
· Delivery will take place as soon as reasonably possible, depending on the delivery methods selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.
· You will be required to pay delivery charges in addition to the price for the goods you purchase.
· You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable if delivery of your goods are sent to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
· Good is broken;
· wrong Good received.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Please contact us at Returns@oceanandquartz.com if you would like to return your item detailing reason why and we will contact you with instructions.
Consumer Protection Law
Where the Australia Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and the legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to n our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitations of Liability
Ocean and Quartz directions, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using the Site you indemnify and hold harmless owner, directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Victoria
Additional Terms
Candles Burning Warning
To prevent fire and serious injury: Burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn a candle on or near anything that can catch fire. Keep candle free of any foreign materials including matched and wick trimmings. Only burn the candle on a level, fire resistant surface. Do not burn the candle for more than 4 hours at a time.
Warning labels are marked on the Site and products as per above. Ocean and Quartz directions, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the products warning labels not followed.
Allergy Patch Test
To prevent serious injury, complete a patch test. To do an allergy patch test, apply a small amount of product to a small, covered area of your body. We recommend the underside of Wrist, or the underside of forearm. There should be no other products on the skin in order to properly test the product. Wait 48 hours to see if you have a reaction. Discontinue use if skin irritation occurs.
Warning labels are marked on the Site as per above. Ocean and Quartz directions, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the products recommended allergy Patch Test are not followed.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Ste.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
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Effective Date: 1st day of January, 2023